01Insurance and finance
On an insurance platform, finding a doctor is easy. Finding a counselor is not. Adding professional counseling to member benefits fills the mental health gap in the platform's health services.
We are a counseling provider for the online health platform of a major insurance group, serving customers mainly in Jiangsu Province.
Customers book on the platform and see a counselor online or in person. The platform handles benefit redemption.
How the model works
- 01
Built into member benefits
Counseling is included in customers' insurance benefits at no extra cost.
- 02
Online booking, platform redemption
Everything runs on the platform's existing systems.
- 03
Consistent supervision
Every counselor works under the same professional supervision.
- 04
Regular service reports
Reports cover aggregate data only, such as service volume and satisfaction. Nothing from individual sessions is ever included.